A1: Royal Empress Trees – Please allow 2 to 3 weeks for your trees to revive. If they are still dormant after the 2-3 week period, please return the plants back to: Rush Industries, Inc., 263 Horton Highway, Mineola, NY 11501.

Please include your complete name, shipping address and a letter stating the reason you are returning the trees.

For plants, please return the item (s) to Rush Industries along with a letter explaining the reason for the return. Please specify whether you want us to send you a replacement plant (s) or issue a refund (less shipping and handling).

A2: Long N Strong – If you’re still within the guarantee period, please return the merchandise back to us with your complete name & shipping address and we will issue a refund (less shipping and handling).

A3: For products other than trees or plants, please return them to Rush Industries along with a letter explaining the reason for the return. Please specify whether you want a replacement product (s) sent or would prefer us to issue a refund (less shipping and handling).

2.What do I do if the wrong product was sent to me? 

A: Kindly return the merchandise back to us and we will send you the correct product ASAP.

3.What’s the shipping company you use?

A: United States Postal Service and Airborne Express.

4.What do I do if I placed an order but it hasn’t arrived and is overdue?

A: Contact us and we will reship the order.

5.What do I do if I placed an order with express shipping but it hasn’t arrived and is overdue?

A: We will reship the order or if you prefer we will refund the $5.00 for express service. 

6.What do I do if you told me my order was sent and it still hasn’t arrived?

A: We check and verify the address to see if it is correct. If not, we correct it and issue a reshipment.

7.What do I do if I was sent dead herbage / plants?

A: We ask you to please send it back and we will issue either reshipment or refund, whichever you prefer.

8.How do I cancel my order?

A: Please contact us and we will cancel the order if it is not yet shipped, but if we have already sent it out just refuse the package and send us a note to inform us.

9.I need to change some order information. How do I go about that (new shipping address, new email, order mistake)?

A: Please call us at 1-516-741-0346 for customer service and we will update the information. 

10.I do not have a credit card, what other forms of payment do you accept? 

A: If you do not have a credit card we accept debit card, checks, money order and cash.

If you have any further questions or comments please contact us via the form below: